Ticket Statuses
In the Ticket Statuses screen you can create/delete statuses for your tickets, and also publish or unpublish them. By default the following statuses are created:
- open
- on-hold
- closed
If you want to translate these statuses in another language, just open the RSTickets! Pro language file from /languages/ and add the status' name in uppercase. For example:
ON-HOLD=on-hold translation
Creating a New Status
The status of ticket will determine if this is eligible for autoclosing (if enabled: Components > RSTickets!Pro > Configuration > Autoclose). To read more about this, please refer to the Configuration tab article.
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