What is RSTickets!Pro ?

RSTickets!Pro - Joomla! Ticketing System

Following the great success of RSTickets!, the second generation of our Joomla! help desk ticketing system is here: RSTickets!Pro. The Web is a dynamic place, things change rapidly, communities grow faster and larger, thus the needs of your customers and your business require constant attention. RSTickets!Pro makes it all easy for you.

A help desk ticketing system will allow you to provide prompt and efficient support to your clients. RSTickets!Pro comes by default with a integrated knowledge base system, thus allowing staff members to decrease response time and improve efficiency.

You asked, we have delivered: RSTickets!Pro has the possibility to extends its functionality with a reporting capability, improving the quality of your service even more. Furthermore, the Cron plugin (transforms a email into a support ticket) has evolved a attachment option.

We have a long experience with offering a support service. We have combined this experience along our Joomla! knowledge to offer a complete help desk ticketing solution. We take pride in each and every component or plugin that we develop: built by support staff for support staff.

RSTickets!Pro Features

Compatibility:

• Joomla! 3.x
• Joomla! 4.x
• Joomla! 5.x

Configuration

• Date and time mask
• WYSIWYG editor
• Global message
• Submit message
• Customer permissions
• Avatar importer
• Captcha
• Ticket auto-close configuration
• Import from RSTickets!

Customers

• Submit tickets without being registered
• Manage submitted tickets in the frontend
• Close or update status of ticket
• Optional email ticket submission (Cron) with attachment capabilities

Emails

• New ticket message
• Added into department email
• New reply added configurable email for both user and staff member
• Auto-assignment email
• New user message
• Auto-close status message
• Ticket rejection email

Support tickets

• Bootstrap layout
• Frontend and backend ticketing management
• Three types of ticket viewing layouts: Plain, Tabbed and Accordion
• Department structure
• Custom department fields
• Ability to add custom fields like: Textbox, Textarea, Select List, Multi-select List, Checkbox, Radio
• Make custom fields required or optional
• Configurable department prefix
• Manual and automatic (load balanced) ticket assignment for each department
• Configurable staff and customer email notifications
• Ticket attachment with filtering capabilities
• Configurable priority list
• Configurable ticket status list
• Bulk ticket management/notification
• Optional ticket reporting tool with filtering capabilities

Groups

• Ability to create staff groups with multiple permissions related to ticket activity
• Assign Joomla! users to different groups of permissions, and in different departments
• Assign a Joomla! user to more than one department
• Staff internal ticket notes with configurable note management
• Submitting, Replying, Viewing and updating restrictions

Knowledge base

• Knowledge base structured under categories
• Ajax knowledge base search

..and the list does not end here. For a more elaborate description of RSTickets!Pro's features please refer to the Getting started section.