Manually uninstall RSTickets! Pro

If for some reason the automatic uninstallation fails, follow these steps to manually remove RSTickets! Pro from your Joomla!:

1. Locate your Joomla! /administrator/components/ folder. Delete the folder named com_rsticketspro.
2. Locate your Joomla! /components/ folder. Delete the folder named com_rsticketspro.
3. Connect to your MySQL database and remove all of the _rsticketspro tables. For example, if your Joomla! database prefix is "jos", remove all tables that start with jos_rsticketspro. For instance, use this SQL script:

  DROP TABLE `jos_rsticketspro_configuration`, `jos_rsticketspro_custom_fields`, `jos_rsticketspro_custom_fields_values`,
  `jos_rsticketspro_departments`, `jos_rsticketspro_emails`, `jos_rsticketspro_groups`, `jos_rsticketspro_kb_categories`,
  `jos_rsticketspro_kb_content`, `jos_rsticketspro_priorities`, `jos_rsticketspro_searches`, `jos_rsticketspro_staff`,
  `jos_rsticketspro_staff_to_department`, `jos_rsticketspro_statuses`, `jos_rsticketspro_tickets`, `jos_rsticketspro_ticket_files`,
  `jos_rsticketspro_ticket_history`, `jos_rsticketspro_ticket_messages`, `jos_rsticketspro_ticket_notes`

4. For Joomla! 3.x: Browse the _extensions, _assets and _menus tables and erase all com_rsticketspro entries. For instance, use this SQL queries:

  DELETE FROM `jos_extensions` WHERE `element`='com_rsticketspro'
  DELETE FROM `jos_menus` WHERE `link` LIKE '%com_rsticketspro%'
  DELETE FROM `jos_assets` WHERE `name` LIKE '%com_rsticketspro%'

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