Ticket Priorities

With RSTickets!Pro you have full control over your tickets priorities. By default the following priorities are available for your tickets:

  • low
  • normal
  • high

If you want to translate these priorities in another language, just open the RSTickets! Pro language file from /languages/ and add the priority's name in uppercase. For example:

LOW=low translation

  • Default ticket priorities
 
Creating a New Priority

You can also create additional priorities based on your customer's needs. In order to add a new priority for your tickets you just need to click the "New" button, add the priority name and click "Save".

  • Add priority
 

7 persons found this article helpful.

Was this article helpful?

Yes No
Sorry about that

You Should Also Read

Configuration HOT

Email Messages HOT

Departments HOT

Manage tickets HOT

RSTickets!Pro Menu Items HOT