We’ve released the 7th revision of RSTickets!Pro with new notification emails, ticket history and several fixes.
1. Notification emails
The "Email messages" tab now has 3 additional emails that allows you to notify the administrator/the staff members when tickets meet certain conditions:
- for assigned & unassigned tickets: both notifications are sent when the number of replies with no staff response exceeds the configured number of replies
- a notification email sent whenever a customer submits a ticket that includes certain keywords.
