New RSTickets!Pro: Smarter Knowledgebase Management!

We’ve added two new menu items to RSTickets!Pro to make managing knowledgebase easier and more straightforward.

Whether you want to help your support team or improve how you create content, these new features will boost your productivity. Meet the new Knowledgebase - Create Article and Knowledgebase - Create Category options!

1. Knowledgebase - Create Article: Make Writing Articles Easier

The Knowledgebase - Create Article menu item is a great addition for teams that need to manage a lot of information. With this feature, users with the right permissions can easily create and manage Knowledgebase Articles directly from the frontend.

This option allows users to write, organize, and improve articles so they are easy to find. You can also set articles as drafts for review, add tags for better search results, and optimize them for search engines. This way, your knowledgebase stays current and useful, helping both your team and your customers.

2. Knowledgebase - Create Category: Keep Your Knowledgebase Organized

The Knowledgebase - Create Category menu item makes it simple to organize your knowledgebase. Users with the correct permissions can create and manage categories right from the frontend, helping to keep everything structured and easy to navigate.

You can add new categories, set them up under main categories, and choose how to display articles. You can also control who sees the content, making sure your knowledgebase is well-organized and easy to use. This feature helps users quickly find the information they need.

Why These Features Are Important

These new menu items in RSTickets!Pro give you more flexibility and control over your knowledgebase. By allowing you to create articles and categories directly from the frontend, these updates simplify your workflow and improve the user experience. Whether you need to keep an internal knowledgebase or provide resources for customers, these tools will help you get there.

Try out these new features today and see how they can improve your knowledge management!