Optimizing Renewal and Upgrade Options in RSmembership.
by anonymous on 07 Aug 2024 14:14 | 40 Hits | 0 comment(s)
Hello RSmembership Team,
My name is ]Macario and I have been a user of RSmembership for [duration of time]. I would like to share some feedback regarding my experience with your service.
Problem Description:
I have noticed that when users upgrade their subscription plans from Traveler to Galactic, or from Galactic to Master, the change takes place immediately instead of at the expiration of the current plan. This creates confusion and could lead to subscription management issues.
Impact of the Problem:
This issue has caused some inconvenience among users, as they expected the change to occur at the end of the current subscription period. It would be helpful if the system allowed scheduling the upgrade at the expiration of the current plan.
Suggestions for Improvements:
I suggest implementing a feature that allows users to schedule the subscription plan upgrade at the expiration of the current period, rather than applying it immediately. Additionally, it would be useful to display the 'Renew' and 'Upgrade' options only starting one month before the plan expiration to avoid confusion.
Recent Additions:
I have created three widget columns for the Traveler, Galactic, and Master subscription plans to improve the organization and display of information. Furthermore, I have added the Italian language both in the admin panel and on the site, making it available in two languages: Italian and English. These changes have significantly enhanced the user experience and subscription management.
Conclusion:
Thank you for your continued efforts to improve RSmembership. I greatly appreciate your work and hope that my suggestions can be helpful in further optimizing the service.
Best regards,
Macario