Staff members can open tickets for customers in both, backend and frontend panels - check the following screenshot http://imageshack.us/photo/my-images/694/rsticketsproopennewtick.jpg/
You can test this feature on our demo server: http://demo.rsjoomla.com/administrator/index.php?option=com_rsticketspro&view=tickets
Hello. You setted the status completed to this request, but it was not added to the rsticket features yet. Staff member can not start a ticket to a client.
Hello Francesco,
QuoteStaff members can open tickets for customers in both, backend and frontend panels - check the following screenshot http://imageshack.us/photo/my-images/694/rsticketsproopennewtick.jpg/
You can test this feature on our demo server: http://demo.rsjoomla.com/administrator/index.php?option=com_rsticketspro&view=tickets
Best regards!
completed? when?
Hello. You setted the status completed to this request, but it was not added to the rsticket features yet. Staff member can not start a ticket to a client.
Quoteand multiple categories please
Quote