Easter Sale 2025

  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Integrating RSForm!Pro and RSTickets!Pro

Integrating RSForm!Pro and RSTickets!Pro 14 years 7 months ago #11299

I need a more advanced Ticketing system.

Example:
customer goes to submit a ticket. They are asked a series of questions
such as: Name, Phone Number, Address, and then asked to series of questions about he problems they are having.

Example:
Options 1 - 3
1. Cannot receive calls
2. Cannot make calls
3. Bad quality

THEN depending on the answer they get another question and possible solutions.

IN the END they will submit a ticket which will contain all of this information along with there message.

I have both rsFormPro and rsTicketsPro -there must be a way to do this, right?
The administrator has disabled public write access.

Re:Integrating RSForm!Pro and RSTickets!Pro 14 years 7 months ago #11349

  • andreic
  • andreic's Avatar
  • OFFLINE
  • RSJoomla! Official Staff
  • Posts: 745
  • Thank you received: 66
Hello,

At the moment there are no integrations available between our two components. The scenario you have described can be achieved, but it will require heavy custom scripting and source code modifications.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!