My client has reported this issue after we switched his contact form to RS Form Pro (was previously a formmail.pl form)

When he hits 'Reply' in Outlook 2007, the email opens but the 'To:' field is not populated with the Name and Email address in the email.

e.g. The person submitting could be Joanna with the email address This e-mail address is being protected from spambots. You need JavaScript enabled to view it
He receives the email and his inbox email list does say the email is from Joanna, and the header of the email is correct also.
When he hits reply to send an email back to Joanna, there is nothing in the 'To:' field. He has to type This e-mail address is being protected from spambots. You need JavaScript enabled to view it in manually.

I cannot replicate this problem myself, I use Thunderbird.

It's probably Outlook 2007 specific, but couldn't hurt to ask if anyone has experienced/fixed this before since this issue only came up after we switched him to RS Form Pro. It'd be a pain for him to try a whole new email program.

Thanks for your time!

You have the last update? RSform!Pro 1.4.0 rev 40

Have you checked the settings in administrator mail, if the parameters is filled out for 'From' and 'From name' ?

I get the same thing in Outlook 2010.
I was running RSForm!Pro 1.1.1 rev 16; now running RSform!Pro 1.4.0 rev 40.

It worked before but not now.

Checked my form and I'm using {email:value} in the Admin Emails "from" option so it should be working.

I've dropped a ticket with support as I probably just need a fresh pair of eyes to spot something dump I've missed. Will post back if I get it sorted.

I've got a solution to my issue.

In my form I capture the users email address "email".
The sample RSForm uses "Email" - so check your spelling.

In the RSForms Admin > Mangage Forms > Propetries > Admin Emails..
I am using the following values:
From: {email:value}
Reply To: {email:value}
To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

This lets the admin reply directly to the user that submitted the form.

Make sure you have the correct spelling for the email field in from your form.