Easter Sale 2025

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TOPIC: SolvedHoping for better support from the community

SolvedHoping for better support from the community 13 years 6 months ago #15025

  • kiya dbm
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I am hoping that one of the users has a solution to this issue as the ticketed support seems to be inept at reading the tickets and actually addressing the issue, instead they just tell you to do exactly what you stated you had done and then never reply again it is truly frustrating for a commercial product to have such shoddy support. So I am truly hoping to get a real answer from the communtiy.

Here is my issue:
I need the submission view to show only the data of the person logged in. However when i type in "login" or "Login" only the form title shows up. The data does show when I type in "0" so I know all of the data values are entered correctly, however as I said I only need it for the person that is loggin.
Please help anybody
Last Edit: 13 years 6 months ago by kiya dbm. Reason: Problem Solved
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Re: Hoping for better support from the community 13 years 6 months ago #15027

  • webcat-solutions
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Hi Kiya,

I'm trying to figure out what you want to achieve but I'm afraid it's not clear to me. Can you try to explain a little more?

Regards,
Chantal
p.s. I have a totally different experience with the support team :huh: .
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Re: Hoping for better support from the community 13 years 6 months ago #15034

  • kiya dbm
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Thank you for replying

I have a menu option for form submission view but I cannot get it to populate.
Essentially what I need to happen is that once a person registers and then log-in that the information that was supplied during the registration process is now visible to them.

I set up the menu option for submission view and styled the html, however I can only get the output to show if I set the ID to "0" which shows all of the submissions. However in this situation I need it to only show for the user that is logged in but when I set the ID to "login" or even "Login" nothing shows up at all.
I hope that clears it up I could really use some help with this.
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Re: Hoping for better support from the community 13 years 6 months ago #15040

  • octavian
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Hello,

I apologize if my colleagues did not respond in a timely manner but we're in a totally different timezone and we do not offer "live" support. Our support schedule is listed in the Support Policy. I assure you that we do answer questions as soon as possible (next business day), and you have an example above of a satisfied customer :)
Looking from your second forum post in which you provide more detail it seems that you are trying to use a registration form created with RSForm! Pro and then display the user data ? When a user registers through RSForm! Pro, the submission data is not "tied" to the user account, because the user was not logged in when he submitted the form. As the documentation states, the "login" (smaller case, no quotes) parameter will show the logged in user's submissions. This means that the user needs to be logged in when submitting the form.
What you can do is create a script in the "Scripts called after form has been processed" area so that you can update the $SubmissionId so that it is tied up with the newly created user account.
For example, the following might work:
// modify this - this is the name of the "email" field in your form; I'm assuming it's "Email".
$email_field = 'Email';
 
// no need to edit below
// getting the user id through the email address
$db =& JFactory::getDBO();
$db->setQuery("SELECT id FROM #__users WHERE `email` LIKE '".$db->getEscaped($_POST['form'][$email_field])."'");
$user_id = $db->loadResult();
// update the submission
$db->setQuery("UPDATE #__rsform_submissions SET `UserId`='".(int) $user_id."' WHERE `SubmissionId`='".(int) $SubmissionId."'");
$db->query();

Regards!
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
Last Edit: 13 years 6 months ago by octavian.
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The following user(s) said Thank You: kiya dbm, ceschia1

Re: Hoping for better support from the community 13 years 6 months ago #15055

  • kiya dbm
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Thank you that solved the problem!
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Re: Hoping for better support from the community 12 years 8 months ago #18370

  • ceschia1
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Thanks a lot, this was exactly what helped me! =)
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!