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TOPIC: admin emails not being recieved

admin emails not being recieved 13 years 1 month ago #16626

  • jmatz
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Regarding the Admin Emails settings screen in RSForm Pro:

When I use an external email address for the "From" field, the admin email does get delivered to the internal email address.

When I use an internal email address for the "From" field, the admin email does NOT get delivered.

All email addresses are valid and have been confirmed from outside of the RSForm / Joomla environment.

Here is an example:

For Admin Email settings, this works:

From: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
From Name: Me
Reply To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Subject: subject


This does not work
From: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
From Name: Me
Reply To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
To: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Subject: subject


Joomla 1.7.3, set to use PHP Mail
RSForm Pro 1.4.0 Rev 42


If anyone can shed some light on this, you will be helping me to avoid loosing an important client !!!

Thanks very much.
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Re: admin emails not being recieved 13 years 1 month ago #16629

  • royce
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We had a similar sounding problem. In our case, the internal email was looping on our server. The system admin had setup a redirect that for the email and it was never actually delivered.
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!