I'm working in my development server, so not using a domain yet..not sure if this would cause the error Empty message body?

All i get after filling in the form is an email to the user with a thank you message. No admin email with the form's details on it. I also get an error message saying Empty Message body aqfter filling in the form...why?. This is driving me crazy as i don't know where to look.

Help anyone?

Hi,

I hope this link can help you with the issue.
www.rsjoomla.com/support/documentation/v...ticle/74-emails.html

This is a late response, but I just ran into this problem myself.

When you go into admin emails, you have to edit the message and add the fields that should be included in the message coming back to you.

If you drag and drop the fields, you may want to do a little formatting and send yourself some test messages until you are satisfied with the look.

This is a little complicated, so if you still have problems email me privately and I'll be glad to help.

rich[at]richsprague.com

Duh.

I was having the same problem. Remember that Joomla needs to have the email you are using for the admin as a user email. Add a user with the email and your problem might go away as mine did.

Best,

I had this problem and this is what i noticed.

I had not configured messages (email) to go to Admin and User. I set the Admin and this alone did not work so I also added some text for the user email and voila, all worked.

So make sure that you click on "edit email text" and include some content of something and you should be all set.

ttnae wrote: Adding the email text works also for me

one more hint to find the issue with Message body empty
look at admin backend>components>RS Tickets! Pro>Email Messages ( not Configuration)
open up > 'Sent to the customer when he submits a new ticket' (click on No Title)
toggle to code then add this code if it is not there

<p>Hello {customer_name},</p>
<p>Thank you for contacting us. I will get an email alerting of the ticket and soon attend to your request.  For immediate assistance call or text Me 555-555-1212. <br />You can view your ticket here:<br /><a href="{ticket}">{code}</a></p>

then check and open up Sent to the emails added in the department notify section
toggle to code then add below if not there

<p>Hello,</p>
<p>A new Website Contact ticket has been added:</p>
<p><a href="{ticket}">{code}</a></p>
<p>{customer_email} wrote:</p>
<p>{message}</p>
<p>{custom_fields}</p>

or change the message around a bit. the other fields have code. not sure why this got stripped away because it worked once. good luck hope it helps a bit RS components are great I use 4 of there components on various websites
Greg