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TOPIC: Emails of Thanks as Spam

Emails of Thanks as Spam 12 years 1 month ago #21927

  • amoraj
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Hi,
The emails of thanks, always are received by the person making the post as spam, how I can fix it?.
Best regards,
Angel
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Emails of Thanks as Spam 12 years 1 month ago #21928

Hi Amoraj:

You've run into one of the big problems of internet age - Spam. With ISP's and desktop programs trying to protect people from requests from Nigerian princes, porn sites, phishing attacks and general unsolicited junk, almost anything you send that looks like it could be spam may get caught in an anti-spam net.

Spam filters look at a number of factors. One factor is your ISP. Some ISPs have a bad record with regard to spam and filters tend to look at anything coming from these ISPs as suspicious. We had this problem with our previous ISP. Obviously, this is beyond your control.

Further, many anti-spam filters look for certain features that are common in spam e-mail. Your "thank you" e-mail may have a look or feel that triggers the filters. I've send RSForm send rather simple e-mail from me to me and still had it end up in the spam box.

In the end, there isn't a lot we can really do. This is why you will see at the bottom of e-mails by major companys a suggestion for the client to put the company's e-mail address into the anti-spam filters.

Sorry that I can't be of any more help to you. Spam filters are designed to protect people and sometimes they take e-mail the user needs to receive and send it to the spam filter. This is why I check my spam box regularly.

CM
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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