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TOPIC: Form does not save to DB or send an email...

Form does not save to DB or send an email... 8 years 11 months ago #34956

  • TheEdge2
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Hi,

- Just installed RSForm Pro 1.51.14 into J! 3.5.1
- I created a new form using the wizard - contact form
- I set the form to save to DB and to email
- I have placed my form in an article using the content plugin
- The form renders perfectly and when I fill in all the fields and click submit there is no error (the thankyou page is not displayed as expected), there is nothing in the submissions table and no email arrives.

Any ideas on why this is happening or how I debug this?
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Form does not save to DB or send an email... 8 years 11 months ago #34980

  • nicob
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I do have the same issue, after upgrading Joomla to 3.5.1. or upgrading RSFormPro. My solution was to not use the Joomla caching system.
When Cache is set to 'on - conservative' my form does not work. When set to 'off - caching disabled' form is working well.
Caching is set on: Global config > tab: System > Cache Settings

Is this a bug? I prefer to have caching enabled, so I will look for a new solution.
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Form does not save to DB or send an email... 8 years 11 months ago #34982

  • TheEdge2
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This definitely seems to be a bug. Once I turn off caching on my system (it was also set to conservative) then RSForm works as expected.
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Form does not save to DB or send an email... 8 years 6 months ago #35933

  • mike151
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Confirmed, i have the same issue, and it's a pain...
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Form does not save to DB or send an email... 6 years 6 months ago #38517

  • scott.i
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I having this issue with latest version RS Form Pro, having to turn off caching to get the contact form to work.

Did anyone discover a fix?
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Form does not save to DB or send an email... 5 years 2 months ago #39890

thanks
some issue
resolved with your observation
it's a bug
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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