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TOPIC: Salesforce Web2Lead Integration

Salesforce Web2Lead Integration 7 years 11 months ago #36914

This update notice was just released by Salesforce.
To improve the performance of the Web-to-Case (W2C) and Web-to-Lead (W2L) functionality, the endpoint that receives the W2C/W2L form submission data from company websites to create leads/cases in Salesforce will be replaced with a new endpoint with the Summer ‘17 release*. Action is required to to ensure no disruption to the creation of new cases and/or new leads by the Summer ‘17 release.

* Currently targeted for June 2017; date subject to change.

What is the impact of this change on customer orgs?
Websites using the W2C/W2L forms will cease to create new cases and/or leads within customers’ Salesforce orgs if the websites are not updated with the new endpoint URL by the Summer ‘17 release.

NOTE: The W2C/W2L HTML code generator functionality will be updated to reference the new endpoint URL with the Summer ‘17 release. As such, W2C/W2L form HTML code generated from the Summer ‘17 or later HTML code generator will already include the new endpoint and websites using this HTML code will not be impacted by this change.

What action do I need to take?
Customers using either or both of these functionalities will need to update the W2C/W2L HTML code in their websites by the Summer ‘17 release. As the new endpoint URL is already available, customers are strongly encouraged to complete these updates as soon as possible to take advantage of the improved functionality performance. See the Updating the Web-to-Case and Web-to-Lead Endpoint URL article for more details.

Where can I get more information?
Review the articles and resources linked above for more information.

For additional questions, open a case with Support via the Help & Training portal.

Will the RSForm plugin need to be updated to accommodate?

Thanks!
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Salesforce Web2Lead Integration 7 years 11 months ago #36918

  • dragos
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Hello,

If you haven't updated this plugin already, please update by downloading it from your account and installing it over (your current database information will be kept, it will act as an update), the Salesforce Plugin has been updated to account for this change for a few months already.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

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