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TOPIC: RSForm Pro Export Option is not working.

RSForm Pro Export Option is not working. 8 months 2 weeks ago #43631

RS Form pro Export option is not working. How to resolve.
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RSForm Pro Export Option is not working. 8 months 2 weeks ago #43632

  • dragos
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Hello,

Can you provide more details on where exactly the export is not working? In frontend area (Submissions Directory) or backend area (Manage Submissions)?
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RSForm Pro Export Option is not working. 8 months 2 weeks ago #43635

backend area (Manage Submissions), here not able to export the submissions.
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RSForm Pro Export Option is not working. 8 months 2 weeks ago #43637

  • dragos
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Hello,

From our past experience, please navigate to backend > Components > RSForm!Pro > Configuration > Defaults > set "Export Submissions (AJAX)" to a lower value like 50 and then perform your export once more. Note that this doesn't limit the export to 50 records, instead it makes so that only 50 records at a time are extracted by turn.

If this didn't helped, then please directly contact your hosting provider on this matter since this points to a server-side error. Your hosting will be able to check their server-side logs on why exactly this is happening and if this is something on their behalf they should provide you with further assistance.

We've also seen this happening when using Cloudflare, you can refer at this article.

Regards!
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!