• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Confirmation emails are not arriving

Confirmation emails are not arriving 6 months 2 days ago #43731

  • presse5
  • presse5's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 1
Hello,

Some members have reported that the confirmation emails are not arriving. It appears that most affected users have a GMX address. This issue seems specific to emails sent from RSForm; for example, when sent via AcyMailing or emails sent directly from my Outlook account, using the same sender address, do arrive without issue.

Do you have any ideas on what could be causing this?

Thanks and best regards,
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!