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TOPIC: Reset Support Ticket ID (sequential, leading zero)

Reset Support Ticket ID (sequential, leading zero) 5 months 3 weeks ago #43740

Hi! Is it possible to reset Support ticket ID to '1'?
I tried to delete all previous submissions, but it doesn't work.
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Reset Support Ticket ID (sequential, leading zero) 5 months 3 weeks ago #43741

  • dragos
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Hello,

Deleting the submissions will also reset the Support Ticket field number.
The administrator has disabled public write access.

Reset Support Ticket ID (sequential, leading zero) 5 months 3 weeks ago #43742

It very strange. First time I deleted all 5 submissions, then submit another one and got number 00006.
Now I delete all next submissions, submit form again and got 00001!
And this what I want :)

But... I deleted latest submission again, and next submission got number 00002 :S
Last Edit: 5 months 3 weeks ago by vladimir_vepsha.
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!