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TOPIC: Email Notification when assigning a Staff Member

Email Notification when assigning a Staff Member 16 years 2 months ago #6263

  • platox
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Hello.

When i assign a new ticket to a staff member, is it possible that he will receive an e-mail notification, so he know that he got a ticket to work on?

Regards,
Platox
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Re:Email Notification when assigning a Staff Member 16 years 1 month ago #6429

I would really like this also. It's the only thing keeping me from buying it. Thanks.
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Re:Email Notification when assigning a Staff Membe 16 years 1 month ago #6679

maybe that's the "notify" button?
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Re:Email Notification when assigning a Staff Membe 16 years 3 weeks ago #6785

Where exactly do you see a "Notify" button???
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Re:Email Notification when assigning a Staff Member 16 years 2 weeks ago #6825

  • dig814
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you can do this. it is under departments.
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Re:Email Notification when assigning a Staff Member 15 years 11 months ago #7085

  • samstar
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Under departments it allows users to be notified if a new ticket arrives. But how would we set it so a staff member is emailed once assigned by a department admin. (That way they're not emailed when ticket arrives that is not assigned to them)?
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