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TOPIC: Response Templates

Response Templates 15 years 9 months ago #7581

  • pierredp
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Hi there,

This ticket system seems to be working very well. However, it's missing an important feature. We get lots of tickets that require a similar response. It would be great if there could be a drop-down where I can select a response template, similar to your search function.

Eg: The dropdown can default to "Blank Reply" with the "Click here to reply" next to it. Alternatively, the dropdown will have a series of templates created by the Staff to fill by default. Perhaps add tags, like {firstname}, {staffname}, {defined custom field}, etc.

Best regards,
Pierre
Last Edit: 15 years 9 months ago by pierredp.
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Re:Response Templates 15 years 9 months ago #7593

  • bogdanc
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Hello,

This feature is on the TO DO list of RSJoomla!. I am sure they are doing their best to finish it soon.

Regards!
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!