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TOPIC: change default email subject line

change default email subject line 15 years 8 months ago #8072

When the email is automatically sent upon ticket submission, the ticket comes through with
[APTDSK-0000000002]

Is there a way to get rid of the leading zeros?
Where would you remove this default subject line altogether?

Thanks!
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Re:change default email subject line 15 years 8 months ago #8147

  • alexp
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Hello,

I do not recommend doing this due to the fact that upon adding a ticket reply via the cron plugin, the subject has an essential part in determining on what ticket the reply should be added.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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