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TOPIC: Where View Submitted Tickets??

Where View Submitted Tickets?? 15 years 8 months ago #8073

It seems that to view the user submitted tickets you login normally from your website home page. Is this correct?

After installing RSTickets, when I try to log in at the home page, all I get is a blank white screen. no error message or anything.

Ideas?

I don't need people to be able to log in and view their tickets so is there a way to see the tickets from the backend? we'd prefer that anyway.

Thanks for the help.
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Where View Submitted Tickets solved 15 years 8 months ago #8081

Ok, I found on Joomla that the login-goes-to-white-page problem is a bug in the Joomla 1.5.6 upgrade. Your server must be running PHP5+. Our site was on an old server at the hosting company because my client had done nothing for several years that required anything special and that server was not being upgraded.

Upon contacting the hosting company, they were able to move us to a new, faster, PHP5+ server, so it was good all the way around.

Now I can log in as a user and see my RSTickets.

By the way, there is a php4 workaround at: forum.joomla.org/viewtopic.php?f=430&t=327242
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!