Hello let me first say I am very excited about this product.
After reviewing both of your videos, it seems that this product is an easy product to use.

I am having problems with the installation, I first downloaded the free version but before using it I decided to purchase it. I had issues twice trying to pay for it with paypal, I got some type of transaction failure message and then was ask to enter some type of code or information. even though the message said the transaction can not go through, I was still charged twice for both attempts.

first issue:
1.I input the code from one of the purchases into the\" update registration\" button and I get this message \" this is a tryout version of RSform!\" \"Click to the purchase a license\". it says this every time I try and does not allow me to update.
second issue:
2. when I go to my root to set permission to 0777( write), I find that the permission is set correctly already at that address in my route folder. this may not be a problem, I was just following directions from the first video.

please give me some direction in getting this component working.
I feel good about the purchase and I can't wait to make my first form.
yours truly:)
Alvin










I would really love to use this software.
Please help me with this initial problem

Hello fudolove,

sorry for the duplicated charge. I will refund you the money for the second transaction and i will notify the 2CO staff, since you are not the only one having this problem.

1. You should receive an email from our server with a license code and a download link in it. If you didn't received it yet, i will manually send you the code. If you cannot update, please do this:

Go to Support > Files and download the full version of the component.
Click on \"Backup your forms\" and save the generated file.
Uninstall the current component.
Install the new version.
Click on \"Restore your forms\" and select the backup file.

Hello Alex,
Thanks for your great response and customer service. I actually uninstall it last night and install the pay pal version.
Then I use the code that was e-mail to me and its works can fine now.
It seems that the permission it is set to 0777 (write) automatically after up loading the component, I believe that's what I read the after I uploaded it and that's what I see at the root folder.
Is this correct?
Besides that everything is OK.
thank you again
Alvin

Yes, i think that components, administrator/components and media are by default set to 777 to enable the installation of components.