Easter Sale 2025

  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Can I fix a false positive malware alert?

Can I fix a false positive malware alert? 11 years 8 months ago #24351

  • wirecreative
  • wirecreative's Avatar
  • OFFLINE
  • Junior Boarder
  • Posts: 21
  • Thank you received: 2
Hi, when doing a system scan with RSFirewall it detects a potential malware infection in a link to a hosted third-party service that we use:
We've found a total of 1 malware scripts inside your files. Please review them manually as the scan might have detected false alerts.
files/includes/livechat.php
Suspicious JS inclusion server.iad.liveperson.net/hc/48861430/x....cript3&site=48861430

Is there a way to note this a false alert so it won't show up in future scans?

Thanks,
Greg
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!