Easter Sale 2025

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TOPIC: No email notifications are sent

No email notifications are sent 14 years 8 months ago #11038

  • amohamm
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Hi, Upon submission of new ticket. No notifications are sent to either client or the admin. I have checked all settings. Settings seem to be correct. Please advise.

URL: www.essayalliance.com/index.php?option=c...ew=submit&Itemid=134
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Re:No email notifications are sent 14 years 8 months ago #11044

  • bogdanc
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Hello,

Please make sure that you have the following options "Send emails to customer when staff members reply" and "Send emails to the staff member when customers reply" set to Yes for all of your departments, otherwise no notifications will be sent.
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No email notifications are sent 11 years 11 months ago #22788

  • denise1
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Hello,

Where I will find "Send emails to customer when staff members reply" and "Send emails to the staff member when customers reply" ?

thank you
Kind Regards
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!