Easter Sale 2025

  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Editor no longer working

Editor no longer working 13 years 10 months ago #13944

  • harrispr
  • harrispr's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 6
I just installed the latest version of RS Tickets Pro. Now my editor is not working. It shows, but you cannot type in the field. My default is JCE, but I also switched to TinyMCE and it doesn't work either. Please advise.
The administrator has disabled public write access.

Re:Editor no longer working 13 years 9 months ago #13950

  • bogdanc
  • bogdanc's Avatar
  • OFFLINE
  • Moderator
  • Posts: 669
  • Thank you received: 11
Hello,

Please make sure that you have the System Mootools Upgrade plugin enabled in the Plugin Manager area of your site as RSTickets! Pro requires Mootools 1.2 or any newer versions in order to function properly:

www.rsjoomla.com/customer-support/docume...um-requirements.html

Let me know.
The administrator has disabled public write access.

Re:Editor no longer working 13 years 6 months ago #14937

  • harrispr
  • harrispr's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 6
Still not working - I did install the plugin. Any other suggestions?

Edit - Support helped me. It was the System - jQuery Library plugin that I had to disable.
Last Edit: 13 years 6 months ago by harrispr. Reason: Add resolution
The administrator has disabled public write access.

Re: Editor no longer working 13 years 3 months ago #16073

  • worrall
  • worrall's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 2
I am having a similar problem with TinyMCE editor in RSmembership:
Text cannot be entered in the Membership Description field using this editor-on OSX machines,
using both Safari and Firefox. Works on PCs under Windows 7 and Ubuntu Unix.

If, on OSX, I disable the editor for the user, the html text appears and is editible.

Is this a related issue? Does anyone have a fix?
Thanks,
David
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!