Easter Sale 2025

  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Pre-sales question

Pre-sales question 13 years 2 months ago #16152

Hi guys,

This looks like a great component. I was just wondering if it was possible to make a custom field on visible on the backend. For example I'd like the admin to be able to record the number of phone calls spent on a case. ANy chance that this could happen?

Regards
Rowan
The administrator has disabled public write access.

Re: Pre-sales question 13 years 2 months ago #16217

  • alexp
  • alexp's Avatar
  • OFFLINE
  • RSJoomla! Official Staff
  • Posts: 2253
  • Thank you received: 180
Hello,

RSTickets!Pro already incorporates a "Internal notes" option. Basically this is a way of making notes to tickets. Note that this is controlled per department.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!