• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Is there a way to submit messages without Login?

Is there a way to submit messages without Login? 11 years 11 months ago #22924

Hello

I am getting this message:

You will have to login in order to submit a ticket using this email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Is there a way to submit messages without Login?

Have I missed something?

Thanks
The administrator has disabled public write access.

Is there a way to submit messages without Login? 11 years 11 months ago #23031

  • mmarchet
  • mmarchet's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 3
I also have this question. ;-)

EDIT: After a few hours of playing with the system, it appears that you can indeed open an incident without logging in. I was receiving the error message because the email I was using to open the incident was an email that was already in the system (as a Joomla! Super User). When I use an email not already in the system, the incident gets submitted without a problem.
Mike
+++++
Insert clever sig file here. ;-)
Last Edit: 11 years 11 months ago by mmarchet. Reason: Found a solution/explanation
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!