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TOPIC: Pre-SaIes Q: Custom fields in ticket list view?

Pre-SaIes Q: Custom fields in ticket list view? 11 years 1 month ago #26953

  • mustiy
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Hello RS Team,

I understand adding custom fields is possible per department, thats great. But can RSTickets display the custom fields in ticket list view on the front-end? Lets say I have a custom field named: XXXXXXX, can that be added onto the front end somehow? See below.

If so I'm purchasing immediately, if not - how much modification is required really?

Date Code Subject Customer Priority Status Assigned To XXXXXXXXX
Last Edit: 11 years 1 month ago by mustiy.
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Pre-SaIes Q: Custom fields in ticket list view? 11 years 3 weeks ago #26996

  • Huttanus
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Please let me know if you find an answer
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Pre-SaIes Q: Custom fields in ticket list view? 11 years 2 weeks ago #27054

Looking for an answer here too!
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Pre-SaIes Q: Custom fields in ticket list view? 11 years 2 weeks ago #27058

  • alexp
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A ticket listing can incorporate tickets from multiple departments. Correct ? Correct! What should happen if not all departments have the same custom fields, given that this is a column based layout.

Looking forward for your suggestions!
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Pre-SaIes Q: Custom fields in ticket list view? 11 years 2 weeks ago #27072

  • Huttanus
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I solved it by adding a mandatory field in the ticket registration. and called it own_subject
Added a new column in the db_tickets
Modified the template for submit and tickets. Then added the own_subject as a column in the list view.
Still have the pre-defined subjects. But now customers can add their own subject for easyer search and same for the staff-members.
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Pre-SaIes Q: Custom fields in ticket list view? 11 years 1 week ago #27149

Hello,
Would you be available for hire to do the same bit of customization for my site? Furthermore, my client is seeking a way to export the ticket data in order to track information based on the custom field. Please reply if you are interested.
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Pre-SaIes Q: Custom fields in ticket list view? 10 years 10 months ago #27871

  • Huttanus
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Sorry for late answer. I have less of time to do this but my friend, who's a developer helped me out and I'm sure he can help you to. You van imbox me at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
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