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TOPIC: two emails sent to subsribers

two emails sent to subsribers 11 years 3 weeks ago #26994

I've been struggling with this question for a while now.

I am using RSEvents!Pro and RSForm for the registration of events. Whenever someone registers on an event, two emails are sent to them, one from RSForm and one from RSEvents, how could I stop the email from RSForm and just send them RSEvents registration email?
I have the same problem with RSMembership and Joomla email system. Whenever someone registers as a member on our site two emails are sent, one from RSmembership and one from Joomla with the same information. How am I supposed to stop these double emails?
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two emails sent to subsribers 10 years 10 months ago #27700

  • teeball
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I have a similar problem. Whenever a subscriber registers for an event, the subscriber gets a registration email and the owner of the event also gets a copy of the registration email even though " Notify the owner on new subscriptions" is not checked. Very frustrating.
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two emails sent to subsribers 10 years 10 months ago #27704

  • cosmin.cristea
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The mails from RS Events!Pro are separate from the ones generated by RS Form!Pro. Please make sure in User Emails/Admin Emails the To and From fields are left blank (Components > RSForm!Pro > Manage Forms > Specific Form > Properties > Emails section).

For an easier way to fix this, update to the newest version. Below you will find detailed information about the new update
The RSForm!Pro - RSEvents!Pro plugin was now updated to include the possibility to override the Registration, Activation, Unsubscribe, Denied Subscription, New Event Subscription Notification RSEvents!Pro emails and the Ticket PDF from within RSForm!Pro, allowing the inclusion of placeholders specific to both components in their text.

The changelog can be found

More information about the update on the official RSJoomla! Blog.
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two emails sent to subsribers 8 years 10 months ago #35114

  • admin89
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Sorry to bring this up again, but I have exactly the same problem, just the other way around:

I want to deactivate the RSEvents-Email instead of the RSForm-Email. At the moment, the admin User gets the RSForms Email correctly, but also this ugly Email:

Hello ***,

a new subscription to your event ****** has been made.

Subscriber info:

Date: 20.05.2016 15:05
Username:
Name: *****
Email: ********
IP: 46.140.122.130
Payment related info (if available):

Gateway:
Tickets:
Total:
Discount:


There is no turning off switcher in the RSE-Settings for this Email type. Any ideas?

Thanks & regards!
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two emails sent to subsribers 8 years 9 months ago #35294

  • admin89
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any help on this would still be most appreciated.

Thanks guys!
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!