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TOPIC: 2 lines in in export if 2 tickets are bought

2 lines in in export if 2 tickets are bought 8 years 7 months ago #35737

Hi,
If i create an event with more tickets the following will occur.
If a subscriber signs in for this event and he buys more tickets in one go, more lines will be created in the export. If he buy 2 tickets, 2 lines will be in the export. These lines are almost the same except the Ticket-code.
Is the new in RSevents or is this a bug?

Please advise,

Kind regards,
Rob Prins
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2 lines in in export if 2 tickets are bought 8 years 7 months ago #35748

  • redchair
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Hi Rob,

Not a bug as such - a change in function as of version 1.10.0 (i think) i.e. "Each purchased ticket generates its own barcode". Hence the extra row/s on your export data.

The main implication for event organisers in regard to the current export function is there seems to be no efficient method (currently) available to export data for reporting and accounting purposes. Exported data in it's current format requires extensive (and time consuming) manipulation to be useful for ticket reports and financial reports especially when including equations for calculating booking/late fees, credit card fees, inside charges, etc.

Hopefully export subscriber functionality in future RSEvents!Pro versions will provide more flexibility and greater ability to customise export fields.

Cheers
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2 lines in in export if 2 tickets are bought 8 years 7 months ago #35752

Hi Redchair,

I have noticed that this is changed in version 1.10.
This is not a real problem, but a different and easier approach to handle the submission.

Thanks for you explanation.

Cheers,
Rob
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  • 1

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