RSJoomla! Blog - RSTickets!Pro

In a couple of days, Joomla! 1.6 will reach end of life and will no longer be supported.

All Joomla! 1.6 users are being advised to upgrade to the latest Joomla version, 1.7, before 19 August 2011.

If you have migrated your websites to 1.7, then you’ll be happy to find out that ALL RSJOOMLA! extensions (except RSTickets! - not to be confused with RSTickets!Pro and RSForm! - not to be confused with RSForm!Pro) are compatible with Joomla! 1.7.

We’ve performed multiple tests and code optimization to assure that all our extensions are stable and ready to be used on Joomla! 1.7 websites.

We’ve released the 7th revision of RSTickets!Pro with new notification emails, ticket history and several fixes.

1. Notification emails

The "Email messages" tab now has 3 additional emails that allows you to notify the administrator/the staff members when tickets meet certain conditions:

• for assigned & unassigned tickets: both notifications are sent when the number of replies with no staff response exceeds the configured number of replies
• a notification email sent whenever a customer submits a ticket that includes certain keywords.

We’ve been working hard for some time to update all our extensions to Joomla! 1.6.

RSBlog! and RSTickets!Pro with Joomla! 1.6 support

Today, we move one step forward and we’re releasing 2 new extensions compatible with Joomla! 1.6, RSBlog! and RSTickets!Pro.

Besides updating to Joomla! 1.6, we've also decided to include several new frontend functionalities.

New RSBlog! features

• Starting with revision 4, the “Configuration” tab has 2 new avatar options:
  administrators can now show in frontend the author avatar from Gravatar, Community Builder, JomSocial, FireBoard or Kunena and set a link to the JomSocial or Community Builder profile as well .
  
  

We’ve released today the RSTickets!Pro revision 5 with some important features to enhance the component and the cron functionalities.
Among them, a new tab in backend - “Cron Email Parser Log”, 2 knowledgebase modules - “Most Read Articles” & “Latest articles” and some SQL improvements.

1. The Cron Email Parser activity log

The Cron Email Parser Plugin extends the RSTickets!Pro functionality by generating tickets from emails.

Starting with rev. 5, we’ve created a new tab - “Cron Email Parser Log” to keep track of the email activity registered when using the ticket system.

We’ve been quite busy these days launching the new RSForm!Pro 1.3.0 , working on an important RSEvents! update and today, with the release of the new RSTickets!Pro revision.

RSTickets!Pro rev. 4 comes with fresh updates: improvements, minor bug fixes and new added features, some of them highly requested by our subscribers.

1. Backend ticket submission

Among other features from our TO DO list, we have chosen to include the ability to submit tickets directly from the backend.

Starting with rev. 4, the administrators and the staff members can submit tickets for a public user (a new account is created right after submission ) or on behalf of a registered user.

To submit a new ticket from the backend, head to Components >> RSTickets!Pro >> Manage Tickets >> click on the “New” icon from the right side of the panel.