RSJoomla! Blog - RSTickets!Pro

Since the Reporting Tool feature was the most requested on the feedback page, we have included it in the new RSTickets!Pro, so you can measure the quality of your Joomla! support department in a professional way .
These reports can show you how active and efficient are your staff members and how engaged and satisfied are your customers.

Reports and filters

The Reporting Tool includes 6 reports and 5 filters, to refine the results and generate reports with different levels of complexity. The charts will reveal the evolution of the support department. Below the chart, RSTickets!Pro calculates the minimum, maximum, average and the total of items for the chosen time unit.

The new RSTickets!Pro gives a new meaning to the help desk extensions for Joomla!
Most of the features requested on RSJoomla!'s feedback were included in the new release: backend ticket management, reporting tool to measure the support efficiency, FAQ system.

Backend management

1. Manage tickets:

If you spend most of the time logged in the Joomla! backend panel, then the RSTickets!Pro is for you (the ticket management can also been done in the frontend).

The staff members can now manage tickets from the backend. They can reply to tickets, close or reopen, edit or delete tickets, add internal notes or view the existing ones.

They also can modify the ticket information: edit the subject, the status, the priority, the staff member or assign the ticket to a different customer.

Backend ticket management in RSTickets!Pro:

We value our customers and want to improve our products to fit their needs. That's why we've created the RSTickets! JoomSEF plugin, tested and working with Artio JoomSEF 3.2.11, and we're releasing it for free!

To download the plugin, just go to Resources > Customer Downloads if you've already purchased RSTickets!

If you encounter any bugs with our products, please report them.